Technical Support

Company Phone Number:	1-800-424-2491 Refer to Company Directory located under Important Documents on the Dashboard
Company Mailing Address:	PO Box 219, Sublimity OR 97385-0219
Hours of Operation:	Monday through Thursday 8am to 4:30pm Pacific Time Friday 8am to 3pm Pacific Time
Claims 24 Hour Assistance Including roadside assistance and glass:	pcclaims@unitedheritage.com 1-800-424-2491 Option 1
Basic System Navigation Refer to Training tab for Agent Portal Navigation System Errors - “400 Error” etc.:	Your assigned underwriter or marketing representative Contact info can be found in the Important Documents section
Billing Documents EFT Set Up, Agency Banking Info Forms Refer to Training tab for Billing QRG:	acctdept@sublimityins.com Fax 503-769-2114 PH 1-800-424-2491 Option 2
Commissions:	acctdept@sublimityins.com 1-800-424-2491 Option 2
Comparative Raters (PLRating, IBQ, EZLynx, & ITC Turborater) Refer to Training tab for Setup QRGs:	marketing@sublimityins.com 1-800-424-2491 Option 0
Customer Service General policy questions & billing questions Refer to Training tab for Agent Portal Navigation self service options:	processing@sublimityins.com 1-800-424-2491 Option 0
Download TeamUp System Download Operating Instructions	marketing@sublimityins.com Ebix TeamUp Website
User ID Management New user IDs, password resets, authority:	marketing@sublimityins.com 1-800-424-2491 Option 0
Mobile App:	processing@sublimityins.com 1-800-424-2491 Option 0